Intercom on Customer Support
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Kesan
- Mardan Altynbekovmembagikan kesan5 tahun yang lalu
👍Layak dibaca🔮Kearifan Tersembunyi💡Banyak pelajaran🎯Bermanfaat - Anastasia Shakhaevamembagikan kesan7 tahun yang lalu
👍Layak dibaca🎯Bermanfaat - Rara Rizalmembagikan kesan8 tahun yang lalu
🔮Kearifan Tersembunyi
Kutipan
- Anastasia Shakhaevamembuat kutipan7 tahun yang laluHenry Ford famously said, “If you need a machine and don’t buy it, then you will ultimately find that you have paid for it and don’t have it.
- Mardan Altynbekovmembuat kutipan5 tahun yang laluKeep in mind the ultimate goal of your support team. Sure their job is to answer customer queries in as timely, helpful and efficient a manner as possible. But on a strategic level the goal is to reduce the need for support
- Mardan Altynbekovmembuat kutipan5 tahun yang laluThe best customer support teams are extremely efficient in everything they do but particularly so with their use of customer feedback. Wasteful teams will just solve the customer’s problem, and not consider how that issue can help solve the product problem.
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