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Summary: Delivering Happiness Tony Hsieh
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39 halaman cetak
Kesan
- Иван 壹萬membagikan kesan8 tahun yang lalu
Strange, I thought Zapos got more things to share. Not only customer care makes this company special, however you wont find anything else in this book.
Kutipan
- stellarnodemembuat kutipan7 tahun yang lalu
It’s been interesting to look at the evolution of the Zappos brand promise over the years:
1999 -Largest selection of shoes
2003 – Customer service
2005 – Culture and core values as our platform
2007 – Personal emotional connection
2009 – Delivering happiness.” - stellarnodemembuat kutipan7 tahun yang lalupurpose to a single statement: Zappos is about delivering happiness to the world.
- stellarnodemembuat kutipan7 tahun yang lalu“If you have more than 3 priorities then you don’t have any.”
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