Public Service Erosion examines the decline in quality and accessibility of public services globally, attributing it to deliberate policy choices rather than simple mismanagement. It highlights the impact of neoliberal policies, privatization, and outsourcing on governance and public administration. The book argues that this erosion isn't inevitable and can be reversed through evidence-based policy and thoughtful public administration, ensuring equitable access for all citizens.

The book explores how shifts in political ideologies and budgetary constraints have reshaped public service governance. One critical insight is the transformation of public administration from traditional models to market-driven approaches, affecting workforce capacity and the ability to meet citizen needs.

Did you know that studies show countries that prioritize public service investments often see stronger social and economic outcomes?

The book presents case studies from various countries to illustrate the real-world consequences of this decline. Beginning with core concepts, the book progresses through the impact of neoliberal policies, the changing roles of public servants, and case studies. It concludes by emphasizing a renewed commitment to public service values and offers policy recommendations to improve service delivery and strengthen democratic governance. This approach provides a comprehensive understanding of the challenges and potential pathways to improvement.