en
Buku
Samantha Claire

Dealing With Difficult People At Work & At Home

WHOSE FAULT IS IT WHEN YOU ARE SURROUNDED BY A-HOLES?
HOW TO HANDLE THEM, BY FOLLOWING THESE EASY DIRECTIONS
Whether at work or in your personal life, conflicts are verywhere!
Conflict could arise from all manner of things, and the biggest challenge that most people face is dealing with the conflicts and petty fights constructively. Conflict brings out negative feelings and yet it's necessary to build intimacy in relationships. How then do you transform such a negative thing into a positive one?
Your feelings and attitude towards conflict are important, as well as how you speak your truth to a “difficult” person while still remaining fair.
It is therefore important to learn assertiveness and how to fight fair to avoid damaging the relationship. It is important to establish firm boundaries!
You will learn the following:
INTRODUCTION
WHAT ARE BOUNDARIES?
KINDS OF BOUNDARIES
INDICATORS OF UNHEALTHY BOUNDARIES
SETTING BOUNDARIES
IMPLEMENT YOUR BOUNDARIES
SELF-RESPECT
RESPECT ANOTHER PERSON'S BODY AS WELL AS YOUR OWN.
DON'T TAKE WITHOUT ASKING
PROTECT YOUR MOST PRECIOUS RESOURCE: YOU
DON'T LOSE YOURSELF IN A RELATIONSHIP
IMPLEMENTING BOUNDARIES
EMOTIONAL LIMITATIONS SHIELD YOUR FEELINGS FROM OTHER PEOPLE.
TO SET A LIMIT WITH AN UPSET PERSON
SPEAKING YOUR TRUTH IN DIFFICULT SITUATIONS
CONFRONTATION
DO A SELF-CHECK
CHOOSE YOUR BATTLES
TAKE A PAUSE
CLEARLY STATE THE ISSUES THAT UPSET YOU
STICK TO THE FACTS
MINIMIZE YOUR INTERACTIONS
SEEK MEDIATION
CHANGE YOUR MINDSET
DON'T BE EASILY OFFENDED
EXAMINE YOUR OWN BEHAVIOR
BE AWARE OF HOW YOU PERCEIVE OTHERS
WHEN YOU ARE THE DIFFICULT PERSON
YOUR SELF-WORTH IS LOW
PEOPLE LEAVE YOU OUT
IF YOU ARE ALWAYS COMPLAINING
YOU KEEP BLOWING UP
YOU FEEL LIKE EVERYONE IS AGAINST YOU
YOUR PERFORMANCE REVIEWS REVEAL THAT YOU ARE DIFFICULT
RESOLVING CONFLICT THAT YOU CAUSED
CONFIRM WHAT YOU REALLY WANT
UNDERSTAND WHAT ACTUALLY HAPPENED
HANDLE YOUR FEELINGS FIRST
GET INTO THE OTHER PERSON’S SHOES
MAKE A LIST OF REASONS WHY YOU NEED TO MAKE AMENDS
MAKE AMENDS WHEN YOUR HEART IS CLEAR
DECIDE HOW YOU’LL MAKE UP FOR THE WRONG THAT YOU DID
DETERMINE WHAT YOU’LL SAY
APOLOGIZE IN PERSON
PRIORITIZE THE APOLOGY
MAKE IT QUICK AND SIMPLE
ALLOW THE OTHER PERSON TO VENT
PROVIDE RESTITUTION
AVOID FUTURE MISTAKES
WHAT YOU CAN CONTROL IN CONFLICT
RESOLVING CONFLICT AT THE WORKPLACE
WHEN TWO PEOPLE COME TO YOU FOR HELP
MEDIATION.
FIGHTING FAIR IN YOUR RELATIONSHIPS
TEACHING CHILDREN CONFLICT RESOLUTION
TEACHING STYLES
MAKING GOOD BEHAVIOUR STICK
WHEN TO GET HELP
WHY PEOPLE MISUSE YOU
YOU FEEL GUILTY ABOUT DISPUTES
YOU ARE A PEOPLE PLEASER
LEARNING TO BE ASSERTIVE
GUIDELINES FOR BEING ASSERTIVE
HOW TO LET A DIFFICULT PERSON KNOW THAT THEIR BEHAVIOUR IS WRONG IF THEY DON’T BELIEVE IT
GET YOUR TEAM TO FOLLOW YOUR LEAD
HOW TO GAIN RESPECT FROM DIFFICULT PEOPLE
Get your copy today!
44 halaman cetak
Publikasi asli
2018

Kesan

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