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ITSM QuickStart Guide
- bollikmembuat kutipan4 tahun yang lalu
They expect to find a decent assortment of entertainment as a result of becoming a Netflix customer - Ирина Емельяноваmembuat kutipan5 tahun yang lalu
Second, and finally, the Service Manager must answer two basic questions about the IT department’s capability (and responsibility).
How is the service supported? - Ирина Емельяноваmembuat kutipan5 tahun yang laluA good Service Manager must understand at least this much about his customer’s experience.
What service is the customer expecting and how is it delivered?
How is the service used?
How much does the service cost - Ирина Емельяноваmembuat kutipan5 tahun yang laluOne highly effective way to deal with the naysayers and signal to your team that the company is serious about these changes is to invite outside experts to talk about ITIL
- Ирина Емельяноваmembuat kutipan5 tahun yang lalu16 Neven Zitek, “ITIL Service Automation – Are we even needed anymore?,” 20000 Academy (July 2014): http://advisera.com/20000academy/blog/2014/07/22/itil-service-automation-even-needed/
- Ирина Емельяноваmembuat kutipan5 tahun yang laluITSM in many important ways is a culture shift, and cultural shifts require behavioral shifts.
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