Source: Harley Manning, Forrester Research, Inc. Blog, “When It Comes to Total Returns, Customer Experience Leaders Spank Customer Experience Laggards,” Forrester Research, Inc., September 14, 2012.
Ivan Zharikovmembuat kutipan8 tahun yang lalu
Google's Zero Moment of Truth
Ivan Zharikovmembuat kutipan8 tahun yang lalu
“In the face of change we have three options: ignore it, grow with it, or drive it.”