Feedback That Works

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This is the first edition of this title. A revised edition has now been released (9781604919219). Effective feedback, whether it's meant for your boss, your peers, or your direct reports, is built around three ideas. One, focus on the situation. Two, describe the other person's behavior you observed in that situation. And third, describe the impact that behavior had on you. The result is a message that is clear and that can inspire action and productive change

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Henrik Ulrik Anker Hansenmembuat kutipan5 tahun yang lalu
A person’s choice of words often can be the least important component of behavior. Nevertheless, capturing the specific language a person uses during a specific situation can help you give effective feedback
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Henrik Ulrik Anker Hansenmembuat kutipan5 tahun yang lalu
Tone of voice and speaking manner relates to the pitch of a person’s voice, the speed and volume at which the person speaks, and the pauses used when speaking. (Broadcasters, especially sportscasters and news anchors, are masters of this.) Voice mannerisms can be hard to notice and describe for the purpose of giving effective feedback, but can be useful behavioral cues.
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Henrik Ulrik Anker Hansenmembuat kutipan5 tahun yang lalu
Body language is nonverbal communication and can include facial expressions, eye movement, body posture, and hand gestures
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