Patt Tomas

So, he thought, OK, why only get twenty percent of the income from the worst customers that suck up most of my time and energy. He thought it was better to make most of his income which was 80% and really focus on customer service for the best 20% of his customers.

So yes, that means he cut down his income by 20% but then with that extra time he was able to build the business up even bigger.

as we've discussed 20% of the work you do gives you a percent of your real results.
20% of your social media, if it can actually produce 80% of your engagement.