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ITIL for Beginners: The Complete Beginner's Guide to ITIL
- ACHmembuat kutipan5 tahun yang lalu
This subprocess defines and plans strategic initiatives and ensures satisfactory follow-through on execution of said initiatives. - ACHmembuat kutipan5 tahun yang laluThe strategic service assessment is an inventory of what the customer needs, what ITSM currently offers, and available offerings from other service providers.
- ACHmembuat kutipan5 tahun yang laluService Strategy Execution
- ACHmembuat kutipan5 tahun yang laluService Strategy Definition
- ACHmembuat kutipan5 tahun yang laluThe main subprocesses included under the information technology service management process include:
Strategic Service Assessment - ACHmembuat kutipan5 tahun yang laluIn ITIL, assessing patterns of business activity (PBAs) can be incredibly useful when creating service strategy. PBAs will not just help you define the services your customers want, they will also help you better understand the types, frequency, and magnitude of unique demands that will be placed upon IT while providing the service.
- ACHmembuat kutipan5 tahun yang laluService strategy is the launch pad for nearly all ITIL-based renovations, transitions, or new IT projects.
- ACHmembuat kutipan5 tahun yang laluWhat we need is good strategy. Without that, we can’t have good service.
- ACHmembuat kutipan5 tahun yang laluThe fifth phase of the ITIL service lifecycle is continual service improvement (CSI)
- ACHmembuat kutipan5 tahun yang laluThe fourth phase of the ITIL service lifecycle is “service operation.”
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