Buku ini saat ini tidak tersedia
279 halaman cetak
Kutipan
- Ivan Pmembuat kutipan5 tahun yang lalu
service designers operate within Structure and Strategy, specifying the design of a system that will deliver a great service experience. While craft is important, this role is more about coordination—the service designer works hard to connect with all the frontline people who will be delivering the service. At the outset of work, this involves facilitation and co-creation, coming up with solutions that will work across roles and contexts. When the solutions are deployed, the focus shifts to training and implementation, supporting people as they execute the service. - Ivan Pmembuat kutipan5 tahun yang laluDesign Program Management operates at a strategic level, where it introduces design as a powerful tool with value to both the business, in helping to differentiate the company from competitors, and to customers, through guiding innovative and human-centered products, services, and brands
- Ivan Pmembuat kutipan5 tahun yang laluUsing the generic “product designers,” regardless of whether they are more Structure- or Surface-oriented, provides for team members’ growth and agency. It encourages designers to bolster skills that they are weaker in and discourages others in the organization from pigeon-holing them into a narrow set of expectations.
fb2epub
Seret dan letakkan file Anda
(maksimal 5 sekaligus)