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141 halaman cetak
- Tahun publikasi
- 2017
Kutipan
- Rudzani Ligegemembuat kutipan3 tahun yang lalu
A lot of the HR advice, mentoring and training tips I give to business owners and managers hinges on ensuring you ask the right questions at the right time and then listen, silently and carefully, so you can then identify how best you should progress proactively to the next steps from there. - Nikolai C.membuat kutipan4 tahun yang lalu
The standard you set is the standard you get; keep raising the bar.
Use a team meeting to help set your core values.
Reassess them regularly to ensure everyone is walking the talk.
Set these core values as the requirements of the business.
Talk to employees whose performance does not proactively display and advocate these behaviours.
Encourage everyone to be a member of the culture police – in particular, the managers in your team.
Hero examples where these core values are displayed when staff wow the customer or team.
Recognise effort as much as results. - Nikolai C.membuat kutipan4 tahun yang laluKeep your records clear, consistent and concise.
Ensure your message is clear when confirming what you agreed, will do etc. – use the SMART model.
If it hasn’t been recorded in a paper trail, it never happened.
Avoid grey areas / ambiguity at all costs.
Don’t record anything on an employee’s file unless you would be happy to give them a copy of it.
Ensure all files are accurate and factually correct.
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