Douglas Stone

Kutipan

Aisha Samudinovamembuat kutipan8 bulan yang lalu
Asking for a raise. Ending a relationship. Giving a critical performance review. Saying no to someone in need. Confronting disrespectful or hurtful behavior. Disagreeing with the majority in a group. Apologizing.

At work, at home, and across the backyard fence, difficult conversations are attempted or avoided every day.

A Difficult Conversation Is Anything You Find It Hard to Talk About
Aisha Samudinovamembuat kutipan8 bulan yang lalu
heart, the problem isn’t in your actions, it’s in your thinking.
Aisha Samudinovamembuat kutipan8 bulan yang lalu
Well, no. The point is this: difficult conversations are almost never about getting the facts right. They are about conflicting perceptions, interpretations, and values. They are not about what a contract states, they are about what a contract means. They are not about which child-rearing book is most popular, they are about which child-rearing book we should follow.

They are not about what is true, they are about what is important.
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